This document (together with the other documents mentioned here) establishes the general conditions for using the website: djubrivozacvece.rs (hereinafter: the Website) and purchasing products through the Website.
The installation, management and sale of the Website is managed by:
Harmonia Technologies doo Belgrade, Zenička 13V, 11000 Belgrade, Serbia
VAT number 113277070
MB 21837431
Email: harmotech.rs@gmail.com (hereinafter: Harmonia Technologies or we).
Please read these Website Terms of Use (hereinafter: Terms of Use) carefully before using the Website. By using the Website, the user is deemed to be familiar with and accept these Terms of Use.
Harmonia Technologies may change the content of these Terms of Use, product range, product prices, as well as other information related to the Website, which is why Website users are obliged to carefully review the content of the Website each time they visit. When using the Website or ordering products through the Website, you are bound by these Terms of Use. If you do not agree with the Terms of Use and the purpose and manner of processing your personal data, please do not use the Website. If you have any questions regarding the Terms of Use, you can contact us at the email address: harmotech.rs@gmail.com or the address of the headquarters of Harmonia Technologies doo Belgrade Zenička 13V, 11000 Belgrade, Serbia, or via phone number: 060/645244.
Disclaimer
Harmonia Technologies does not assume responsibility for damages that the user suffers as a result of: not having read the Terms of Use; inability to make a purchase through the Website for legitimate reasons; inability to use the Website due to maintenance, security or any other technical reason, as well as denial of access to the Website due to unauthorized use.
Using the Website
We will process the data (including your personal data) that you provide to us in accordance with the Terms of Use, the Personal Data Processing Notice and the Cookie Notice. When you use the Website, you agree to the processing of your personal data in accordance with the specified documents.
By using the Website and ordering products through the Website, you agree that:
use the Website only for searches and legally valid orders;
you will not place false or misleading orders;
the email address, address and/or other contact information you provide is correct, valid and complete.
By ordering products through the Website, you consent to Harmonia Technologies using your data, as well as contacting you for the purpose of fulfilling your order, if necessary, and in accordance with the Personal Data Processing Notice. If you do not provide all the information we need, you will not be able to purchase the product. When ordering products through the Website, you confirm that you are over 18 years of age and capable of entering into binding contracts.
Product purchase
The presentation of the product on the Website constitutes an offer to conclude a contract for the purchase and sale of the product. You conclude the sales contract with Harmonia Technologies as the seller. By concluding a sales contract with Harmonia Technologies, you have all the rights provided by applicable laws. By ordering products through the Website, the user undertakes to make payment to Harmonia Technologies.
By clicking on the “create order” button at the last step of the ordering process, you have issued a binding purchase order and are committed to making the payment. After the above, the purchase order will be created as soon as possible and you will be immediately sent an email containing all the elements of your purchase order.
Ordering
You can only order products through the Website electronically, which means that ordering by phone or letter is excluded. As in a classic store, you first need to select the products you want to order on the Website. Select the field of how many pieces of one product you want to order. By using the “add to cart” button located on each product-related page of the Website, you place a specific product in your “cart.” When you have selected the desired products and want to see what you have put in the basket, select the “basket” link. The “basket” has the option that if you have changed your mind and no longer want to buy a certain product, you can replace it or remove it from the basket.
You order the products you selected and which are now in the “basket” link by clicking on the “proceed to payment” or “checkout” link.
When taking the last step of ordering, you will be shown all the details of your purchase order and all costs will be shown. Then you confirm your purchase order or cancel it. Before sending the purchase order with the selected products, every customer is given the opportunity to check the entered data one more time and correct any errors that may have occurred during the data entry.
By clicking on the “create order” link, the purchase order will be created and you will be immediately sent an email containing all the elements of your purchase order.
Ordering through the website is simple, even if you make a mistake, we are ready to help you in any situation.
After placing the order (as described in detail in the previous section), you will receive an email notification containing all the information about the order. However, if for some reason the delivery of the ordered goods is not possible, Harmonia Technologies is obliged to inform you without delay.
Product price and shipping costs
The purchase price of the products is indicated on the Website next to each product. Delivery costs are 240 RSD including VAT. Delivery is free for every order over RSD 5000.
Payment method
You can pay for the products you have ordered and want to buy through the Website by cash on delivery.
Cash on delivery means payment of the amount from the fiscal account when taking over the shipment. Payment can only be made in cash to the delivery person who delivered your order.
Order delivery tracking and delivery time
After ordering, you will receive a notification to your email that the order has been received. Then your order gets the status “in processing”. This status means that we have received your order and that the shipment is being prepared and packed.
When your shipment is ready, we address it and deliver it to the delivery service – “YU – PD Express” doo. Belgrade – D Express, which will deliver the shipment to your delivery address. Then we send you a notification by email that the shipment has been sent and the shipment number, and on the page “my account” the purchase order gets the status “in process”. From that moment on, you can follow the status of the shipment via the link: http://www.dexpress.rs/rs/pracenje-posiljaka/.
After the shipment has been delivered to the address you gave us for delivery.
Harmonia Technologies will be notified that you have received the shipment, after which the shipment will receive a “completed” status.
From the moment of recording your payment, that is, from the day of confirmation of receipt of the order to your email, it usually takes two to three working days for your shipment to be delivered. As a rule, that time includes the time needed to prepare your shipment + one working day for the delivery service to deliver the shipment.
Your shipment will be delivered to you by a delivery person with whom Harmonia Technologies has a contract to the address you specified for delivery, between 8 a.m. and 4 p.m. every working day (no delivery on Saturdays and Sundays). For this reason, please ensure that during that period there is a person who can collect the shipment at the address you indicated for delivery.
It is the responsibility of the delivery person to try to deliver the package twice. In the event that the first delivery attempt is unsuccessful, the delivery man will call you by phone at the number you left when creating the order and arrange a new delivery date with you. If even then the delivery cannot be made, the shipment is returned to us (Harmonia Technologies).
When picking up the shipment, you need to visually inspect the package to make sure there is no visible damage.
If the package is significantly damaged and you suspect that the product may be damaged, you should refuse to accept the shipment and notify us immediately.
If the shipment is apparently undamaged, you can freely pick it up, sign the delivery note to the delivery person and pay for the products and delivery costs.
The right to withdraw from a distance contract
In accordance with the law, you have the right to withdraw from the contract for the purchase and sale of goods through the Website without stating the reason for withdrawing within 14 days from the day when the goods were delivered to you, i.e. to the third party you designated as the recipient.
If you wish to withdraw from the contract for the purchase of goods, which was concluded via the Website, you can do so electronically by filling out and sending the declaration of withdrawal from the contract concluded at a distance (further: contract withdrawal form), which is located on the Website or by filling in and sending the contract withdrawal form, which you received with the purchased goods, by mail to the address of Harmonia Technologies. You can also withdraw from the sales contract in another unambiguous way.
The declaration of withdrawal from the contract takes legal effect from the day it is sent to Harmonia Technologies and is considered timely if it is sent within 14 days from the day the goods are delivered to you, or to the third party you have designated as the recipient.
In case you withdraw from the contract, you bear the costs of returning the goods and are obliged to return the purchased goods to Harmonia Technologies within 14 days from the day of withdrawal from the contract.
Harmonia Technologies is obliged to refund the payments received for the goods, including delivery costs, without delay, and at the latest within 14 days from the day on which it received the cancellation form, and may delay the refund until it receives the returned goods or until it receives proof that you have sent the goods to Harmonia Technologies, whichever comes first, except in the case when Harmonia Technologies has offered to collect the goods itself.
By purchasing goods through the Website, you give your express consent for the refund to be made to your checking account.
Right to exchange goods
You have the right to request the replacement of purchased but unused goods within 30 days from the day when the goods were delivered to you, that is, to the third party you designated as the recipient.
If you want to exchange goods that you have purchased through the Website, you can do so by filling out and sending the product exchange form electronically at the following links:
If you are exchanging for the same item
If you are exchanging for another item
In addition to sending the form, you are obliged to deliver the purchased product with a completed product exchange form to Harmonia Technologies within 14 days from the day of sending the form.
Harmonia Technologies is obliged to deliver the product to you within 14 days from the day it received the product that you want to exchange, in accordance with the data from the product exchange form.
In the event that Harmonia Technologies does not receive the product within 14 days of receipt of the form, it will be considered that you have not submitted a request for replacement.
In case of product exchange, you bear the costs of returning and shipping the product.
Harmonia Technologies will not issue a replacement if the product has been used.
Legal liability due to non-conformity of the goods with the contract
We inform you that, according to the law, Harmonia Technologies is responsible for the non-conformity of the goods with the contract that appears within two years from the day of delivery of the goods to you or to a third party designated by you as the recipient.
If the non-conformity occurs within six months from the date of delivery of the goods, it is assumed that the non-conformity existed at the time of delivery, unless this contradicts the nature of the goods and the nature of the specific non-conformity.
Harmonia Technologies is obligated to deliver goods that conform to the sales contract.
Harmonia Technologies is responsible for the non-conformity of the delivered goods with the contract if: it existed at the time of delivery of the goods to you or to a third party that you designated as the recipient of the shipment, as well as in the case when the non-conformity appeared after delivery, and stems from a cause that existed before delivery, if Harmonia Technologies stated that the goods are in accordance with the contract. Harmonia Technologies is also responsible for non-conformity caused by improper packaging.
If the non-conformity appears within six months from the date of delivery of the goods, you have the right to choose whether the non-conformity will be eliminated by replacement, a corresponding price reduction or to declare that you are terminating the contract. If the non-conformity appears after the expiration of a period of six months from the day of delivery of the goods, you have the right to choose whether Harmonia Technologies will remedy the non-conformity of the goods by repair or replacement.
You cannot terminate the contract for the sale of goods if the non-conformity of the goods is minor.
All costs necessary to bring the goods into conformity with the contract, especially labor, material, collection and delivery costs, are borne by Harmonia Technologies.
Notice on the manner and place of receipt of complaints and the manner of handling complaints received
We inform you that complaints about goods purchased through the Website can be submitted electronically to the email address: harmotech.rs@gmail.com , or by mail to the above address of Harmonia Technologies. When declaring a complaint, you are obliged to submit the goods to which the complaint relates, as well as the invoice for inspection or other evidence of the purchase of the goods (copy of the invoice, etc.).
Upon receipt of the complaint, we will issue you a written confirmation or we will notify you electronically that we have received your complaint, that is, we will inform you of the number under which your complaint was filed in the records of received complaints.
At the latest within eight days from the date of receipt of the complaint, we will respond to the complaint in writing or electronically. The answer will contain a decision on whether we accept the complaint, a statement about your request and a specific proposal and a deadline for resolving the complaint, which cannot be longer than 15 days from the day the complaint was submitted.
We are obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if we have received your prior consent.
If for objective reasons we are unable to comply with your request within the agreed time limit, we are obliged to inform you about the extension of the deadline for resolving the complaint and specify the deadline in which we will resolve it, as well as to obtain your consent, which we are obliged to record in the record of received complaints. Extension of the deadline for resolving the complaint is possible only once.
Last modified: 17.12.2022 .
