According to the Consumer Protection Act, a purchase through our online store is considered a distance sale.
The consumer/buyer has the right to withdraw from the contract concluded at a distance (withdraw from the purchase), within 14 days, without giving a reason.
The period of 14 days is calculated from the moment when the goods arrive in the country of the consumer, that is, a third party designated by the consumer, who is not the carrier.
When the delivery of goods consists of several shipments and parts, the period of 14 days begins to run when the last shipment or part has arrived in the country of the consumer, that is, a third party designated by the consumer, who is not the carrier.
Exceptions to the right to withdraw from the contract
Based on the Law on Consumer Protection (“Official Gazette of RS”, No. 88/2021), Article 36.
The consumer has no right to withdraw from the contract in case of:
5) deliveries of sealed goods that cannot be returned due to health protection or hygiene reasons and that were unsealed after delivery;
Therefore, in case the product has been unpacked, it is assumed that it has been used.
Based on the same law, the Law on Consumer Protection, in the section: Obligations of the consumer in case of withdrawal from the contract, Article 34.
The consumer is solely responsible for the reduced value of the goods that occurs as a result of handling the goods in an inadequate manner.
The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance.
You can find the contract cancellation form at harmotech.rs@gmail.com
The contract cancellation form/declaration takes legal effect from the day it is sent to the trader.
The consumer is obliged to return the goods to the trader or a person authorized by the trader, without delay, and no later than within 14 days from the day he sent the cancellation form. An invoice, or proof of purchase, must be attached to the goods.
The consumer bears the costs of returning the goods, and can return them by any courier service.
After the 14-day period, the consumer’s right to withdraw from the contract ends.
In case of withdrawal from the contract, the consumer has the right to a refund. The amount paid for the goods is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct.
The merchant is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product.
The merchant has the right to deny the return of the paid amount if he determines that the returned goods are not in good condition.
The consumer is solely responsible for the reduced value of the goods that occurs as a result of inadequate handling of the goods, and in this sense the consumer will be offered a refund.
If it is established that the goods are defective or damaged due to the consumer’s fault, and the consumer refuses the refund for the reduced value of the goods, the refund will be refused, and the goods will be returned to the buyer at his expense.
